Frequently Asked Questions
We understand you may have many questions, especially if you’re new to Home Care services. Have a look at your most frequently asked questions below, and do not hesitate to get in touch for more information. We’re here to help.
Anyone funded by government-subsidised Home Care Packages (HCP Level 1, 2, 3 and 4) can access our services. Summa Care also provides support if you are funded by the Commonwealth Home Support Packages (CHSP - in Tasmania only).
We are a registered NDIS provider, meaning we can provide support services for those with an NDIS plan – visit our Disability Care page here for more information.
If you are not funded by any government funding, don't worry. We also provide Fee For Service support, a service accessible for anyone.
Summa Care provides a wide range of support services, including but not limited to domestic assistance, personal care, community access, transport, meal preparation, social support and allied health services.
One of the reasons our founder Candice started Summa Care was the promise to deliver services to anyone, anywhere, in metro as well as regional areas. We provide our services all over Australia and have various offices in Queensland, New South Wales and Tasmania. For more specific information about where we are and which towns/communities we service, please visit our Locations page here.
Yes, we can! Respite can be a fantastic opportunity to recharge. Respite services can be arranged for all carers and/or consumers on an individual basis. Get in touch with the team today via one of the buttons below to get started.
Of course! We can arrange social support tailored to your individual interests and lifestyle. We will always attempt to match you with a Support Worker who has similar interests and hobbies.
Did you know we also offer Group Programs? A great place to make social connections, form new friendships, learn a new skill and so much more.
Yes! We can provide a full range of support at home for your parents. Our experienced Case Coordinators will work closely with your parents to develop a Care Plan fully tailored to their individual needs.
For more information on our services and how to get started, click here.
The cost for support services depends on the individual support and funding you receive. At Summa Care, all our fees are in line with the current Aged Care Subsidies and Supplements Rates.
Get in touch with us to find out more about what rates would apply to your unique circumstances.
At Summa Care we do not charge a Basic Daily Fee.
Other fees, such as a Case Management fee, may apply as per the Aged Care Subsidies and Supplements Rates, depending on the Home Care Package level of service required.
There is no exit fee if you decide to leave Summa Care.
Correct - if you receive transport services from us, this payment is covered through your Home Care Package funding.
We do not charge a cancellation fee when you cancel outside the 24 hours' notice period.
If you wish to receive extra support services that are not covered by your government funding, Summa Care offers Fee For Service support. These services can be completely tailored to your individual needs and allows you to get the extra supports outside of your Home Care Package plan for a fee on a needs-basis.
I am currently waiting for approval of funding or am going through the application process; can you provide support?
Of course we can! While you wait for your approval and have not yet received your Home Care Package Funding, but require supports/home care, we can offer this through Fee For Service while you are waiting for your government funding. Get in touch with one of our friendly team members to see how we can best help you in this transition phase.
Yes – we always ensure our team members have all the appropriate qualifications for their position. All our team members undergo mandatory checks, such as Police Checks and Working with Children/Vulnerable People/Elderly Checks, which need to be completed prior to commencing employment and are regularly reviewed throughout the employment to make sure you and your loved ones receive the best quality care possible.
To provide consistent care, we roster a small team of Support Workers for your shifts. This way, when someone is on leave or unavailable, you will always have a person available who you are familiar with.
Yes, we will make every effort to provide support at the requested time. Any changes will always be discussed with you.
Yes, we have a team of experienced Registered Nurses available. Our nurses provide follow-ups from hospital stays, ongoing monitoring of health issues and advice - get in touch to find out more or to discuss how our nurses can best support you on your health journey.
Yes, you can have more than one service provider. We are happy to work together with other providers to achieve the best possible support and care for you.
Of course, you can. We are happy to assist you with transferring providers and will do what we can to make the process as easy as possible for you. Simply get in touch with one of our team members and we will guide you through the process or answer any questions you may have.